The advantages of RailRunner equipment are delivered through RailRunner Service Operators, independent businesses using RailRunner's Terminal Anywhere technology to provide intermodal transportation services in particular geographic or vertical markets. These operators may come from any part of the transportation business, from entrepreneurs to established intermodal marketing companies, from trucking firms to agricultural storage companies, local governments to railroads large and small. These organizations market services using RailRunner equipment to local companies shipping or receiving goods, and use RailRunner products to move the goods by a combination of truck and rail. RailRunner also offers marketing and operational support and training.
In some instances, RailRunner may itself offer a full intermodal service. RailReach, connecting Jacksonville, a major container terminal serving Puerto Rico and the Caribbean, and Ft. Wayne a major center for Midwest manufacturing that does not have container-handling equipment, is one such example. Until RailReach, containerized freight reached Ft. Wayne only after long and expensive tractor-trailer hauls from the port. The service takes deliveries from shippers and transports the goods by truck and rail. RailRunner has been running the service since August 2004. RailReach rail services are provided Triple Crown Services Co., an affiliate of Norfolk Southern Corp.